I ordered this crate for my dad for Father's Day. I specifically ordered it for the cast iron pan, which did not come with the box. Instead it was replaced with BBQ tools. also all of the spices were extremely hot instead of smokey which was how they were described in the details. I was super disappointed. The presentation was still good, but it's not what I paid for. If they needed to supplement something, I would have appreciated the opportunity to refuse or accept the change. I also contacted support to see what we could do, but they never responded. So.. spend your money with caution.
I ordered the chocolate, wine and cutting board and added two additional cheeses. My best friend thanked me for the lovely gift and sent a photo however the cutting board was replaced with a tin box.
Its very disappointing because the cutting board Is what made me select this gift option and I added additional cheeses to go nicely with it.
I should have received an email telling me they no longer had the product so I could decide if I was happy for it to still be sent.
The products are however lovely and it was packaged beautifully and delivered on the date I chose.
The box arrived looking licked and shattered. Inside, a bottle of wine was broken, A cutting board and mucc of the food items smashed . I attempted to contact company - almost impossible. I finally called UPS who was able to contact them- but they never made any reparations or refunded any portion of the almost $100 I spent on the basket.
If you have any problems there is NO way to get a hold of them.
They sent something different than what I chose, it was damaged in the shipment and took a long time to arrive.
I don't think I have ever left a review in the past, but this time I couldn't keep silent. This package never reached its recipient. When I asked for help from Hazelton's in trying to track the package as this is what the carrier said I must do (particularly because the carrier's tracking showed that a signature was received upon delivery) I got nothing. Some happy stranger received this package that I spent $120 for, but certainly not the intended recipient. My lesson learned was never to place another order through this business again. The product may have been superb (I'll never know) but the customer service was so negligent, I wouldn't take the risk.
Ordered a “Taste of Paris” gift basket for retiring French teacher. Items were from various countries , not from France or Paris. Falsely advertised and very disappointing. Wrote email to Yorkville’s & never received a response.
The flowers were beautiful and she loved them as they were her favorite kind of flowers which are carnations. Delivery was fast as expected and ever earlier and they listened to my note. Would recommend and use the service asgain.
I felt a little misled when I initially decided to order a gift through the site as it said next day delivery available to Las Vegas, where my brother lives. It didnt show this was unavailable until I had chosen a gift and was checking out. Not only did it take about a week to receive the gift, all of the cupcakes ordered had melted by arrival. I wish there had been disclaimers regarding this possibility or that certain items could have been packed more thoughtfully to preserve its contents.
Fruit and cheese was rotten, sparkling wine bottle was ready in danger of exploding due to the extreme heat. Quinton of customer service indicated it was my fault as I chose the free delivery option offered and advertised by your company. A company that knowingly ships their product in a dangerous manner to both the recipient and delivery service is acting with negligence. Can't say I was surprised when I went to the better business bureau and saw your "F" rating. Last time I do business with a company prior to checking with the BBB first.
Items ordered were not in basket. Didn’t order beer or candy bars. I ordered wine and fudge. One of the beers was broken inside the package.
MY HUSBAND RECEIVED SOMETHING TOTALLY DIFFERENT... I REALLY FEEL SCAMED
Missing any cheese. Meats were terrible - not fresh. Box not packaged well at all. I emailed to rectify- no reply.
The incorrect order was sent out without any notification. I paid an additional amount for extra strawberries and a balloon and these were not sent. Over the past week I have sent 5 emails, a tweet and numerous phone calls. I have had NO response. This has been an awful and disappointing buying experience and poor customer service.
We ordered a 260 USD wedding package with balloons and fresh flowers.
- New York Blooms did not deliver on defined time. But 3 days after the wedding
- No Balloons where delivered.
- The whole package was smashed
- Flowers were already dry and old
- We had been in touch with the customer support before, during and after delivery. But they did not help and did not offer any solution nor refund.
WE WILL NEVER AT New York Blooms AGAIN.
I had the worst experience with this company! I ordered a gift basket with balloons. It said it would be delivered by the date I requested. The package was 4 days late, they would not answer the phone, and would not answer my emails. Absolutely no customer service. Then when my brother got the package, he received someone else's order! The card inside was addressed to someone who lived in CA and was wishing them a happy new home, not the birthday card I sent, nor the balloons I sent!! Terrible service, messed up my delivery, didn't send what I ordered. They don't care! Horrible!!
The wrong basket arrived, was not a picnic basket and one of the lemons was moldy. Couldn’t get anyone on the phone to talk to.
Very pleased with The Hops Collective. Bought as a gift for family member and they are absolutely delighted with it. Great range of beers. Would highly recommend.
Its been 10 days and my hamper has still not reached my friend. And there seems to be no way of contacting your company or the courier company. Extremely disappointed with your service
My aunt and uncle received their basket and said when they opened the fruit were al bad and they had to throw it out!
I ordered a seasonal bouquet (this was gorgeous!), bottle of wine and balloon for my sister's 25th birthday. I also added on a bright tin (for a charge) to display the flowers/wine/balloon (or so I thought). Instead of the gift coming wrapped up and displayed within the tin, it was delivered in 2 separate large cardboard boxes. I was disappointed as many reviews I read had said their gift baskets came in beautiful displays and I would not have paid extra to add on the tin (purely for display/aesthetic purposes) if i had known that they were just going to throw it into the a box and not bother creating a display. I also added on a balloon and that was not present in the order my sister received.
I was hoping to give her a sweet surprise as I'm across the country and wouldn't be able to celebrate with her, but it ended up being very lack lustre as it was thrown into boxes and she essentially had to put the display together herself. Very disappointed and will not be purchasing from here again.
Crate showed up in a timely manner with most of the items that were described. Most disappointed that it was missing the wine bottle holder but overall nice gift.
I bought a Star bucks Coffee gift basket for my GF birthday and when it arrived 9/11 items were different from what was advertised when I chose the basket. Advertised as a “Star Bucks Coffee Gift basket” it was missing all the Star bucks items with the exception of a counterfeit cheap Star Bucks tumblr. Any attempt to contact consumer service lead no where. Buyer be ware. PLASE SHOP SOMEWHERE ELSE!!!!!!
Didn’t deliver what was purchased, alternatives were not suitable or comparable, then was handled badly by customer services. No effort to resolve just told tough luck basically. Shame as I had high hopes
Ordered on line 19.6.2020 for delivery to My Son and Daughter in law on their wedding day. The tracking order shows return to sender without notification and now you are asking for a review. Please arrange an urgent refund for this purchase. I would not recommend. Your service is the worst service I have ever experienced.
I ordered tulips and the recipient received an assortment of flowers that were not tulips. This is the second time I’ve ordered from here as gifts and the recipient has received something different. While the bouquet sent looked really nice, I’m shocked that twice from this company I have received no indication that the order will be different from what I ordered and paid for. First time I ordered an orchid that was supposed to come with the flowers and champagne package and the recipient said she got a money tree plant instead (so no flowers). In both this case and the one with the tulips, I would not have known if the recipient hadn’t said something / sent a photo.