I ordered the grill master set and was delivered some mismatched dip/bread/cheese crate. Contacted customer service to be told they substituted the entire crate due to bbq season is over. This was supposed to be a gift now it’s trash. If an item is seasonal remove it from your website!
I received a generous gift card; I chose 3 wines and 4 cheeses. 6 of my 7 items arrived as substitutions. I received 1 of wines I actually ordered and it went sour within two days--in a controlled climate. All 4 of the cheeses I received were substitutions. The value of the substitutions does not equal the gift card. I wrote to customer service and received a generic reply that the company reserves the right to substitute. I feel the person who gave me the gift was cheated.
Extreme disappointing. They said it was same day delivery, didn’t arrive for several days. I ordered a strawberry boat and not a single strawberry was delivered. They said they had to substitute because of Covid which I understand but I paid $80 and got a few chocolate candies, nuts, pretzels and humus. Definitely not worth $80.
Gift arrived one week late. When i learnt that it would be late, i asked to cancel it ...4 times. I was ignored. Had to order another delivery elsewhere in parallel. I stll had to pay the hazelton order... i willl never use this service again. Mismanagement, no customer service...
The delivery service does not make any sense. I ordered a cake and regular delivery. It took 6 days to deliver. I would never use this company again and would never recommend it.
Order was missing the add on cookies. Asked for a refund. Was told the cookies would be sent, a week later haven't been notified of shipment. Asked for a refund, have not heard back.
My client informed me the basket contained non Kosher items. I am embarrassed to have sent something not up to my standards. Customer service was unresponsive. Just told me there was nothing they could do.
I will never recommend them for service. Spoiled my day. Delivery was delayed by 3 days. No response from customer care too. Worst service.
Wasnt what I ordered and the additional item I selected to be embroidered which I was charged for wasnt even received
Thank you so much to the Hazelton's Canada team for their customer service!
We had a great first experience with them and they delivered a BEAUTIFUL gourmet gift basket.
We will certainly work with you again in the near future.
Thank you again,
Do not purchase from this company unless you would like to be disappointed. Do not waste your time reaching out to their customer service they won’t help you. This company is solely for profit and does not care what they send and how it arrives (or if it even arrives) -2000 stars.
I requested cancellation for this order. It was shipped anyway. The basket arrived with brushed and mashed fruit. The pastries were out of containers smashed and broken. I have never seen such a mess!! The entire purchase went in the trash. I will never order from Hazelton’s again. This was a gift to someone that was sick. It made me sick that Someone so dear too me received a nightmare from me!!!!
Recipients love them!
No strawberry dips, no candle, broken wooden box. Requested explanation but no reply...
They love it
I ordered my mother the elegant champagne basket and a completely different order arrived but the card was the same. Moët was replaced with Cupcake Prosecco and the chocolate covered strawberries I ordered were switched out for truffles. I understand accidents happen and so I reached out to customer service via phone and couldn’t get ahold of anyone. Then when I emailed no one responded to me! I’ve sent another email and it has been 2 weeks since the arrival of the wrong package. I’m very disappointed and to be quite honest... embarrassed. When you are expecting Moët as the gift to give your mother and you receive cupcake (which she’s outspokenly told me she dislikes) it is quite the embarrassment.
Will NEVER order from this company again.
P.S. I’ve never given a bad review in my life. Hopefully this gets their attention and they send me what I ordered and paid for.
great smooth and speedy service. However, the balloons we ordered was missing. kind of disappointed for my brother....
I ordered this gift basket as a thank you gift for a family I esteem using the "Gifting Kosher" platform because both I and the family keep strict kosher.
1. Gifting Kosher never bothered to communicate with me about shipping the item, I had to reach out for a shipping information after it was supposed to have been delivered.
2. NOT A SINGLE ITEM IN THE BASKET was what I ordered. Nothing that arrived in the basket was pictured on the website or and NOTHING was certified kosher. The "goodwill gesture of gratitude" I meant to make to this family ended up being mortifying and insulting -- they could not eat a single thing in the basket I spent $90 on!
3. Emails to customer service go completely ignored, phone calls yield only automated replies. During one call when we finally reached a live person, the woman tried to convince us that the items received were kosher which is so insulting -- she doesn't know what kosher is and she has the audacity to try and convince us she knows better than we do about our religious beliefs!
10 days later and I'm still waiting to hear back from customer service about how they will make this right. This whole experience has been downright disrespectful: Gifting Kosher has clearly demonstrated a complete lack of knowledge about what kosher actually means, and the fact that they refuse to acknowledge their mistake shows their utter indifference to meeting their customers' needs. Promising kosher products and sending non-kosher products is dishonest and insulting, to myself and to all members of the Jewish faith. I would not recommend this company to my worst enemy.
Ordered the relaxation and pampered Brocrate, the main articles were missing (Facecloth and Robe which was supposed to be personalised) I also added a magazine and paid Extra - magazine was never included! Also, body wash was excluded!! When I called customer service to complain, they told me to send pictures of what the crate included. HOW EMBARRASSING to have to ask the person I sent the brocrate to, to take pictures of the articles in the crate! I spoke to a live agent who asked me to send an email to customer service. I did this on October 22nd. We are October 26th today and NO RESPONSE!!! What a horrible experience and an embarrassing one!! this is highway robbery and false advertising!!!!! I have sent emails to ask for a follow up each day since and still no response. I tried to call, and there is noone who can help. STAY AWAY!!!!!!
I wish I read the reviews of this place before buying. They didn't send what I ordered. The food was stale. Despite photo evidence, there customer service did nothing to help resolve the issue. So glad I spend $150 to send my friend random compost on her birthday.
If I could leave 0 stars I would. Not only did the gift basket arrive smashed, rotten, covered in ants, but this scam company is refusing to issue a refund. Buy somewhere else!!! Such a scam
It was an easy process and the gift was unique and beautiful.
3 days late .... will not use again
There was parchment paper baked into the center of the cake and the cake was inedible. It was very disappointing and their customer service has yet to make it right. Not to mention the cake was packed under a bottle of wine and smashed. If I could leave 0 stars I would.
The packaging was beautiful unfortunately the contents were not as good as photo !! The photo showed a planter full of plants - but only 3plants , for the Money I thought it was poor.