Spent extra fee to make sure it got there for birthday and didn’t get there until a day later
No one getting back to me to say why after a few emails
The gift arrived exactly as I had ordered it and was very much appreciated by its recipients.. I especially appreciated the fact that a large gold ribbon was attached although I had not said it was for a 50th anniversary. That was indicated in the message I asked to be included but the detail of that gold ribbon was indicative of the care that was shown n its preparation. I would definitely use your company another time.
Wanted to send my daughter roses and wine for her Broadway debut since I couldn’t be there! They were at the theater when she arrived and was so surprised and excited!
I will for sure be using them again!
Requested the inclusion of a small birthday cake with personalised sign. This was for a single person. Delivered what appears in the photo to be a full size cake and the greeting is barely legible. Otherwise okay. I would swap out some items next time and be more specific. Otherwise Good.
Website confusing. I typed a Swedish address. Apparently I did something wrong and my own address was typed into shipping. Why would I send myself this? Someone could have confirmed with me. Also, the fruit was bad when it arrived. I will never order from this company again.
Ordered champagne and chocolate dipped strawberries for my girlfriends birthday, the order arrived late and was an UNRECOGNIZABLE MESS. Called customer service twice and no reply, STAY AWAY!
I ordered this for my brother for his birthday. While it arrived in a lovely wooden crate, and packaged very well, the selection was very pedestrian, with nothing unique included. I honestly expected a much better selection of beer that he may not be able to get locally, and am very disappointed in that fact. Especially considering the price.
My Friend is new to Canada and this hamper was for her birthday and was custom picked to include what ever she likes. Higher price was made to include. If the list says 7 gourmet items I expected 7 instead few were missing. The hamper looked good.
I have been a loyal customer of Yorkville's but after this incident -- I will for sure not be one. My order was with a flower arrangement and was supposed to be held in a pumpkin vase as the main attraction. The pumpkin vase was swapped with a cheap basket and while I have shared pictures and tried to communicate with customer support they have now ghosted me and do not even respond to my email. Basically - I am being told that as per the substitution policy agreed on Yorkville's is allowed to swap items ( if unavailable ) with items of more or equal value. Yorkville's has clearly lost a spine as while they understand that the basket is cheap and not of equal or more value to the pumpkin vase they do not want to admit it but seem to find a good way by ghosting a customer to avoid the issue. Its sad and I doubt this review will get posted either but worth letting you know how I feel Yorkville's.
I requested to change the delivery date on one of my orders but it was delivered on the original delivery date. I tried to call the customer service line when I received a shipping notification with incorrect date, but I was on hold for more than 30 so I hung up. Not happy with the customer service.
I ordered a Brie Baker basket. It was easy to order, delivery went on schedule and smoothly and the items delivered were lovely. Yorkville's made it very easy for me to send our friends a quality gift.
Dissatisfied with the quality of the items in the gift basket (paid $450/-). The customer service was great but delivery was bad. The fruits were spoilt, the champagne choice we paid for was not delivered
I ordered this set because of the shell look of the case that holds the plant. It turned out to be a normal case. And the plant looks unhealthy with one type less than what is displayed in the pix. Disappointing !
Premium St. Remy BroCrate
It was supposed to be a unisex basket. It was all boys toys with a huge blue bow. Non of the items matched the basket. The lamb was a wolf and the plate set was 6 diapers. Not happy at all-Contacted costumer service, they indicated “ The blue ribbon was purely coincidental as we wrapped every gift that day in a blue bow. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.”
Good to know for next time that 6 diapers cost the same amount as the package.
Purchased as a bridal gift for the bride just before her big day. While there wasn't much of a presentation (each component was individually packaged for protection which makes sense), it was very well received by the recipient. When unable to gift in person, this is a nice alternative.
The Order instructions were not followed and thus the delivery was not made. This could’ve been easily avoided by the vendor by making a 30 second phone call. Instead a special occasion was ruined. The vendor didn’t apologize nor give a full refund. Very disappointing experience!
It was not received and I will never use your service again or recommend you. Very disappointed and upset
Product was delivered as requested. Great Quality and really great customer service!
We are still awaiting the whiskey. The crate has arrived on Friday but still awaiting the whiskey which was even upgraded. Please sort this out.
The basket is lovely as usual, however immediately when I placed the order it defaulted shipping to my billing address instead of the recipients address. I immediately called the toll free number three times in quick succession to hear that no one was available to answer and I could receive a call back. Never received a call back and the basket was sent to my home. I had to deliver the basket myself days later, spoiling the surprise and with the worry that it’s contents wouldn’t be fresh.
Zero stars for customer service, averaged out to 2 stars as the baskets themselves are always amazing.
But I won’t order again.
I wish I could give 0 stars. I guess I should have looked at the reviews first, because I echo everything I am reading. I ordered a cake and bottle of wine with next day delivery to be delivered for a friend's birthday. The courier was unable to locate the address even though I left contact information for my recipient. When I reached out to the courier (a third party) they informed me that their couriers do not call recipients and they could not reattempt delivery until TUESDAY (this was Friday). I informed them it was a cake and perishable, they did not care. The cake did not even mention it was a cake/perishable on the package. I understand the courier is not the same company, but Hazelton's should ensure that their couriers have protocols for holding food and delivering it properly and safely! I reached out to Hazelton's about this, and again was told there was nothing they could do until the cake was delivered. Well, the photo is of the cake that my friend received 5 DAYS AFTER her birthday, that had been sitting in a warehouse all weekend. When I reached out to Hazelton's I received a very generic message, not really caring, but at least saying they would refund the cake. I then reached out to ensure the delivery charge would also be refunded - because I paid for next day shipping.... they said no. The delivery was only $12 but out of principal, if I paid for next day shipping and this is what I got, 5 days later, I feel this should be a no brainer to refund. I never write reviews, but everything about this experience has upset me. I was looking forward to surprising my friend with a nice birthday cake, and she received a destroyed, inedible mess, 5 days later at that. DO NOT USE HAZELTON's.
I ordered this for my daughter’s 21st birthday. I put in the delivery date and website said it was a 1 business day delivery time (Boston). Then i received 3 different ways to track it. One said “in transit” one said it would be delivered 3 days after her birthday and the other said it would be delivered 4 days after her birthday. I chatted with customer service 2 days before her birthday. Person said wait 24 hours for updates, it might still be delivered on time. A day before her birthday nothing had changed and i ordered her flowers from 1800 flowers because i knew i could trust they would get there when they said they would, on her birthday. Then the New York blooms did get there on her birthday. She sent me a picture. It was a very nice arrangement and basket but some of the flowers especially the roses got visibly damaged in transit. I will not be ordering again.
I purchased the crate for my husbands birthday and it arrived on time, the packaging was beautiful as well. He so loved it :D Thank you!!!
This was a wedding gift for my friend. What drew me to this hamper was the pears and how beautifully decorated and how bridal they looked. However the pears she received where covered in multi coloured sprinkles, which was not how the pears were advertised. I was disappointed.