First of all. I asked for a delivery on a certain date. I ordered over a week ahead of time so that it would be delivered BEFORE Father’s Day. It was three days later. Then. It was delivered in horrible condition. The box was smashed. One of the cokes broke and leaked all over the package. When I notified you, YOU DIDN’T EVEN ACKNOWLEDGE THAT IT WAS DAMAGED!! NEVER AGAIN!! Your customer service is DEPLORABLE.
The wrong card and message was sent with this basket, even after I contacted the company to have it changed once I saw the mistake in my basket.I had ordered two different baskets for two different people and whilst the baskets were delivered to the correct people, the message inside each basket was addressed to the other person. The recipient was however very pleased with the gift itself
The wrong card and message was sent with this basket, even after I contacted the company to have it changed once I saw the mistake in my basket.I had ordered two different baskets for two different people and whilst the baskets were delivered to the correct people, the message inside each basket was addressed to the other person.
Looked for a local Chico CA florist to send a sympathy gift to and this place came up. Decided to order a wine gift basket for around $56 and went to checkout and the total appeared to be $61.50 so I hit ok. Wrong! It was $61.50 for the Shipping and Handling fee!! What?? That was more than the gift and come to find out it was coming from the east coast so it took around 8 days to get there. Go somewhere else is my advice.
Added an artisan hard Gouda cheese item for $12 and had it sustituted with an inexpensive danish blue (danish blue and an artisan gouda are as different as night and day) which is available for about $4 in any grocery store. When I inquired instead of a simple apology, I received an elaborate explanation of their right to substitute with similar items and remining me that agreeing to their conditions meant I was not entitled to any refunds (which I hadn't even asked for...) - patronizing and way over the top as a respinse to a simple inquiry. Disappointed with the cheese and the response
Hazelton's delivered a cake over 7 days from Toronto to Vancouver. told me after the fact that I should have paid over $100 for one day shipping... asked to cancel or change the order, wouldn't do. so my client received one smashed and expired cake. customer service was a nightmare. will not order from them again.
The wine we have since discovered is $10 less in the LCBO but that aside (as I expect an increase for a gift but not 300%) it was left on the doorstep in full view of the road. It was also delivered in a box (although a nice one), not in the knitted father’s day jacket that I ordered it in. You did okay on the previous orders I placed, but charging $14.99 to deliver something 300% marked up in Toronto is quite excessive.
I have a ordered a hazelnut cake and they delivered vanilla cake and they did not even bother that to inform me that they doing because it's not in stock very much dissatisfied
Ordered a football crate and some extra items and just got a bunch of random stuff I didn’t ask for!!
I ordered 4 cupcakes and a balloon to be delivered to Canada (Guelph) on the 14th of June. However,
1. The order was sent on 13th June (a day earlier than the event)
2. The cupcakes arrived completely destroyed.
3. There was no "birthday girl" balloon in stock apparently so they sent an "It's a girl" balloon rather than something generic.
I registered a complaint and was told that there is no policy for refund and the cupcakes would be reshipped. They were finally reshipped on 17th (arrived 18th) and this time they were VANILLA instead of CHOCOLATE.
Never using this service again.
I live in England and ordered this for my dad to be delivered to his house in Canada for father's Day. He was so happy with it. The only thing is I paid for 2 baloons to be delivered with it and only one came he still loved it and that's fine but I lost out on 8dollars lol
I paid 10dollar extra for dilevery on time and same date . No recived cake and they email me after 2 days about no dilevered cake ... rider cant find the location ... Its not my fault . Rider have to call I gave the number .. and secondly they email me for pay extra 20$ for new cake and we will ship after 4 days ... I said send new cake its ur fault but they said we wont... They send cake after 4 days and cake was worst condition... Never order in my life
Not only was my cake delivered three days late, it was also the wrong cake. And when I contacted the customer service department they were dismissive and rude and refused any sort of compensation.
The product did not include items as described. It was delivered 3 days before scheduled delivery. Never order any perishable item from this website, they deliver it in very bad condition and then recall their policies if you ask for a refund
I ordered the Rustic Meat & Cheese Gift Crate, which shows two large pieces of cheese, a large sausage and some other sticks of meat. He loves all of those things. Unfortunately, he received 4 small pieces of smoked salmon and one small package of cheese. I have known him a long time and have never heard him express his love of smoked salmon. It looked as if I had sent him a thoughtless present and that made me angry. When I inquired I was told that I had to send a picture of the crate. Well, my parents do not have a computer and are 3000 kilometers away, so that doesn't work. That made me angry too. I was informed by email that, in the fine print, they are allowed to substitute as long as it is the same monetary value. That also made me angry. I wasn't nice about it and I admit that, but I was disappointed that a gift that cost $133.00 wasn't remotely what I ordered. Maybe the Rustic Meat & Cheese Crate should have been listed as "Out of Stock". I suppose they were worried that they wouldn't get their sale. Whatever.. As they say, fool me once, shame on you! Fool me twice, shame on me. I won't be back for another walloping.
The products were great delivered on time. Good quality products too. I ordered the column o to 5 extrasfor30. A d only chose 3,but still was30$. That was my decision, but think the web could be more explicit in directions and order clarity.
I ordered this well in advance for Father’s Day, so when I received it before Father’s Day, and it had 2 of the actual product I ordered, and the rest was substituted for similar product (which it was not) I was upset. And I received a broken box. When I emailed to ask what can be done, I was told nothing, as it’s in their substitution policy, but they’ll replace the box. My problem is 1) you had a month to make sure you had the product in for my order, 2) I ordered beers from Europe countries, and you send me miller.... that’s not similar product! And the customer service to help you, is atrocious. A basic, too bad attitude. I will NEVER suggest this for anyone else. You literally ruined my husbands Father’s Day gift!
While the basket (Ironically I ordered a serving tray) arrived as scheduled, there were so many substitutions it hardly resembled my initial order....and certainly was not reflective of the price paid. Half the fruit was bad, the substitutes were of the lowest of quality, the cheese was rotten in two of three types ordered. Thankfully the wine was wrapped properly, but of the two bottles, one was a substitute from original order. I can only postulate this may be done to stretch and ensure the largest profit margins. And while I realize there is a disclaimer warning of possible need to substitute, to experience that half the order was subbed out, a call to confirm in proceeding with the order would not be unreasonable. I personally never order online again, though I am happy for others who had excellent service; but what I received was not close to what I ordered, expected or had paid for. Lesson learned.
The cupcakes weren't the flavour chosen and were squashed. Otherwise delivery arrived as promised.
I have never received the strawberries, not even the plate though I got charged.
Order this Woof to Drink as a gift for my mom who loves dog as would get a kick out of the dog drinking wine. The entire gift basket was different then advertised. Although they say in the terms and conditions that they can substitute any items in if they run out, literally nothing that was advertised in the basket I ordered was actually in what was received AND they did not ship the dog. The dog was the whole point of the order. For over $100 you can certainly get much more value and accuracy and respect from another company.
This was NOT what I ordered. Cup cakes were chocolate not strawberry as requested. I specifically requested a green jute bag and got a basket. I was not asked if the various changes were agreeable. I would have expected to be asked . I shòuld be provided with a list of actual shipped items. Dissapointed.
We did not get the correctextra items that we ordered and items were mixed in the wrong baskets and the blue cheese blew up all over the one box so we can't even use the crate .
I ordered the Snuggle Bug Baby Girl Gift Basket which was suppose to come with a Wooden muskoka chair with bunny shaped back rest. Instead it came in a wicker basket, no chair. I had also ordered 2 items to be embroidered on a large bear and this as well, was not done, which I paid for. They stated their production department replaced them with the closest available alternatives at the time, which to me seemed incomparable. I was very disappointed. If the recipient of the basket had not sent me a picture thanking for the basket, I would never have known the order they received was not what I ordered.
The goodies were terrific, but the crate was broken when it arrived. I assume that was a shipping issue, but I bought it for the crate opening experience and my pops had to fight with it to get it open.