Delivery & Fulfillment Policy
Overview
New Jersey Blooms prepares and delivers orders using delivery methods selected at checkout based on destination, timing, and product eligibility. Available delivery options and estimated delivery dates are displayed during checkout.
Order Processing
Orders begin processing shortly after payment is confirmed. Customers requesting changes should contact us as early as possible.
Once an order has shipped, changes or cancellations may no longer be possible.
Delivery Timing
Delivery dates shown at checkout are estimates and are not guaranteed delivery times. Actual delivery timing may vary due to routing, traffic, weather, recipient availability, and operational capacity.
Residential deliveries are typically completed by end of day. Business deliveries are typically completed during standard business hours.
Same-Day & Expedited Delivery
Same-day and expedited delivery options may be available on eligible products when ordered before the applicable cut-off time shown on the product page or at checkout.
For perishable or time-sensitive items, customers should select the recommended delivery method (such as same-day, next-day, overnight, or one business day) to help maintain freshness and quality.
Delivery Completion
Deliveries do not require a signature unless otherwise specified. Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom when appropriate.
Once proof of delivery has been obtained, responsibility transfers to the recipient.
Address Accuracy & Changes
Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.
Address changes must be requested promptly after ordering and before the order ships.
Orders with incorrect or incomplete address information may be undeliverable.
Refunds are not issued for orders affected by address errors.
Remote Delivery Areas
If, after an order has been placed, a delivery address is determined to be remote, an additional service charge may be applied at the purchaser’s expense.
Such charges may be applied at any point after the order has been placed, including after the order has been shipped and/or delivered.
Undeliverable Orders
Refunds are not issued for undeliverable packages.
Re-delivery may incur additional fees.
Perishable items may need to be remade and cannot always be recovered.
Incorrect or incomplete address information remains the customer’s responsibility.
Perishable & Time-Sensitive Products
Certain products are perishable or sensitive to transit conditions.
Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended.
Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to protect quality.
Substitutions
Because some items are seasonal or subject to availability, substitutions may occasionally be necessary. In all cases, the overall value, theme, and design of the order are maintained.
Due to high order volumes, customers may not always be contacted in advance regarding substitutions.
Alcohol & Regulated Items
Delivery of alcohol or other regulated products is subject to applicable state, federal, and local laws. Age verification and additional delivery requirements may apply where required.
External Factors
Delivery schedules may be affected by circumstances beyond our control, including weather conditions, public emergencies, labor disruptions, holidays, or transportation network issues.
Questions & Support
For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available to help.