Wasn't notified my mother in law wouldn't be getting what I ordered. The customer service response after days wasn't appropriate customer service. Sunflowers are out of season.....the vase in the picture isn't? Again, not notified by any means that she wouldn't get what I ordered at all. They need a different process. They reserve the right to send something different of same value??? Okay, but notify me, give me a choice to cancel the order even. I give it five stars. At first, one then two but then I realized that mistakes happen. Even in my job. All jobs. We are human but reviews are important to businesses. I needed to vent. I am sure that life will go on. Don't sweat the small stuff....right?