I give 5star rating for the cake, packaging, on time delivery. All these were excellent, but we had a little disappointment on the fruits that was delivered. We requested for strawberry but we got some other assorted fruits. And one more thing was that there were no anniversary balloons in that package that we had asked and paid for. But for these two issues, we are happy.
Its was not a choclate tuffle cake i ordered . So i am not happy bcoz my wife only eat cholqte tuffle cake .
Not only did we receive the wrong cake two days after the delivery date, it was completely destroyed. Never using Hazelton’s again
I wish I checked their reviews before ordering... They present themselves as a US company, but they ship everything from Canada. They promise quick delivery, but my cake order (for a staggering $45 USD), took 11 days to be delivered... Needless to say that by the time the cake was delivered, it had gotten rotten and was completely destroyed by poor delivery practices. So instead of sending a cake to impress and thank our recipients, we were actually deeply embarrassed as the cake was actually thrown in the dumpster... I have written to Hazelton's Customer Service 5 times and twice I contacted them on their online chat - we never got a reply... This company is a ghost company and a big scam - we feel deeply disappointed, let down and obviously out-of-pocket for an order that was thrown in the dumpster. I have never encountered such bad customer service (non-existent) and such awful, poor treatment to consumers. They're simply taking consumers for a ride. DON'T BE FOOLED BY THEIR FANCY WEBSITE, ORDER FROM ANOTHER HONEST COMPANY INSTEAD.