Chocolate Dipped Strawberries in a Ceramic Bowl

Chocolate Dipped Strawberries in a Ceramic Bowl

$42.58

Overview
Product Details

This exquisite assortment of handmade chocolate dipped strawberries in a ceramic bowl will be appreciated by a chocolate or strawberry lover.
It is available with organic strawberries or regular strawberries & comes in three sizes! Approximately one-third of the strawberries are dipped in dark chocolate, one-third are dipped in white chocolate & the remainder are undipped strawberries. All dipped strawberries are enhanced with chocolate designs or coconut! Presented in a ceramic bowl with a large strawberry on the front which can be used in the kitchen for years! Set on a bed of kale.

All of our Gift Baskets that contain Fresh Fruit should be delivered on a Same-day or an Overnight basis as fresh fruit is most enjoyed when it really is fresh!

Poor handling.

Poor packaging led to the handler being able to toss it around and damage the chocolate strawberries. Leaving the person I sent it to, no choice but to throw some away.

Not what was expected

I wrote to customerservice@hazeltons.ca on May 13th, but still haven't received any answer whatsoever, so I'll post it here:

According to your webpage, Hazelton's delivers "even Sundays". I selected Sunday 12th for delivery (being mother's day). However, the ordered was delivered on the 10th, when nobody was home. The delivery company left a note at the address, saying that they would pass again on Monday 13th, which they finally did. In conclusion, they didn't deliver the gift basket when it was scheduled. If it wasn't possible to deliver on Sunday, on Mother's day, I would have appreciated a message (it's not nice to tell excuses to your son, and to the mother, that the surprise you planned for mother's day just didn't happen)

Apart from that, the gift basket wasn't handled carefully. Monday morning, when the box was finally delivered, the strawberry arrangement was displaced, you could see the base on one of the sides, and you could also see on some of the strawberries the effects of how badly the box was manipulated (I attached pictures to the e-mail). Again, that's not what I expected to give as a gift on Mother's day.

Finally, the bowl wasn't ceramic, as was ordered.

The only thing that was in good condition was the Bayley's Irish cream bottle.

I would like to know what Hazelton's customer service can offer to compensate for this situation (a refund?, a new gift?, an apology?, all?). Most of the Mother's day celebration was not a good one because of this.

birthday choc coated strawberries

my daughter loved them, she sent me photos and they looked amazing. You just made the 11:00 deadline and thanks.
This is the 4th year I have organised this for her and you still provide excellent service - thanks