The flowers arrived and were fresh, but the chocolate covered pears as displayed on the website were a far cry from what was delivered. Instead of chocolate dipped decadent pears, my friend received pears in a plastic bag with two bars of chocolate in a basket. I wrote to customer service and they simply said that they have a right to substitute items as necessary. There was no rush, in fact they delivered the flowers and pears a day earlier than requested. Extremely disappointed in this order and the customer service response. I will never recommend NY BLOOMS to anyone in the future.

I was so unhappy with this company and the service they provided. The flowers arrived almost dead and what I ordered included chocolate dipped pears but what came were chocolate bars and plain pears. I called to ask if they could do anything about this delivery as it was for my mom's birthday and they said that in the fine print they are allowed to substitute and that it was my fault for choosing the default shipping and not upgrading to a faster service. Worse customer service experience I've had in a long time.

One of two glasses in my parcel was broken

Super fijn en mooi op tijd

Was+VERY+disappointed,+the+order+was+nothing+like+the+picture+nor+what+I+ordered,+no+flowers,+no+ballon,+no+fruit,+order+came+with+a+lollipop,+wine+glasses+and+wine,+and+chocolate+covered+truffles+